Returns in 3 simple steps:

1. Contact us within 30 days 2. We will collect 3. We will refund or exchange

We Collect for FREE

We will collect any item(s) you wish to return, usually on a next day basis (Mon-Fri) , and cover the collection cost.

Description: Free Collection

Exchange Service

If an item is not what you expected, may be too big or too small, we will happily arrange an exchange. *Terms Apply:

Description: Free Collection

Full Refund

Once collected, your refund will be made within 14 days.
*Terms Apply:

Description: UK Call Centre

*Terms Apply:
Returns accepted within 30 days of purchase, unused and in original packaging
Please be aware some large or bulky items may be subject to a restocking fee.
For more detailed information see our Terms & Conditions.

Repairs & Warranties

Our standard warranty offered on our products is 1 year (parts & labour). In many cases we offer longer warranties, this is indicated against our products online and in our catalogues. All our engineers are highly trained and have specialised knowledge on all our products. We offer nationwide coverage for warranty and servicing.


Free next day delivery for orders over 200 ex vat, for orders to our yellow and purple zones.
Free delivery for orders over 200 to selected red and blue zones.
Order before 8pm Mon-Thur for next working day delivery in the yellow, purple and blue zones.
Order anytime Friday up until 3pm Sunday for Monday delivery to the yellow, purple and blue zones.
Specified Afternoon delivery now available to yellow zone (offered in checkout where available).

Improved delivery service

New Faster delivery times for red zones & islands.
Reduced rates for Scottish Islands, Alderney, Sark & Herm.

Need it for Saturday?

Order Friday before 8pm for Saturday delivery in the yellow Zone (option available at checkout).
Saturday orders usually delivered from 7am until 2pm.